privacy policy

Effective date: November 16, 2026

AW Excavating & Drainage Ltd. (“AW”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through www.awdrain.ca, how we use it and the choices you have. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy law.

Information We Collect

Information you provide to us

When you request a quote, contact us or call us, we may collect:

  • Your name

  • Phone number

  • Email address

  • Property address or town

  • Details about the work you need

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

  • Your IP address

  • Browser and device type

  • Pages visited and time spent on the site

  • How you arrived at our site, such as a search engine or an advertisement

This information is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiry and contact you about your project

  • Provide quotes, schedule work and complete the services you request

  • Keep records of work we have completed

  • Understand how visitors use our website so we can improve it

  • Measure the effectiveness of our advertising

We do not sell, rent or trade your personal information. We will not send you marketing messages unless you have agreed to receive them.

Cookies, Analytics and Advertising

Our website uses cookies to function properly and to help us understand how it is used.

  • Squarespace hosts our website and uses cookies required for the site to work.

  • Google Analytics helps us understand website traffic and how visitors use our pages. It gives us summary information and does not identify you by name.

  • Google Ads helps us measure when someone who clicked one of our ads contacts us. Google may use cookies to show you relevant ads on other websites.

You can control or delete cookies through your browser settings. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage ad personalization at adssettings.google.com. Disabling cookies may affect how parts of our website work.

Sharing Your Information

We share personal information only when necessary, and only with:

  • Service providers who help us operate our business and website, such as Squarespace (website hosting and forms) and Google (email, analytics and advertising). These providers may only use your information to provide services to us.

  • Professionals and authorities involved in your project, such as engineers, surveyors or permitting authorities, when this is required to complete the work you have requested.

  • Others, where required by law, such as in response to a legal request.

Storage Outside Canada

Some of our service providers, including Squarespace and Google, may store or process information outside Canada, including in the United States. Information stored outside Canada may be subject to the laws of that country.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. However, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this policy, including keeping records of completed work and meeting legal, tax or warranty obligations. When information is no longer needed, we securely delete or destroy it.

Your Choices and Rights

You may:

  • Ask what personal information we hold about you

  • Ask us to correct information that is inaccurate

  • Withdraw your consent to our use of your information, subject to legal or contractual limits

To make a request, contact us using the details below. We will respond within the time required by law.

Links to Other Websites

Our website may link to other sites, such as Google, Facebook or the Better Business Bureau. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.

Contact Us

If you have questions about this policy or how we handle your personal information, please contact:

Christine Morrow, President
AW Excavating & Drainage Ltd.
33237 Dewdney Trunk Rd, Mission, BC V2V 6X7
Phone: 604-825-3006
Email: awdrain3006@gmail.com